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Delivery Operations Manager
2 months ago
Guidehouse is seeking a seasoned professional to fill the role of Delivery Executive - Hospital PFS Operations. This position will serve as the primary liaison between the Hospital PFS Operations Delivery teams and assigned clients for all PFS related aspects of the Revenue Cycle.
Key Responsibilities- Proactively oversee the Revenue Cycle process and maintain successful client relationships and strategies.
- Develop a deep understanding of client Revenue Cycles to ensure KPIs and quality measures are met at assigned locations and Service Centers.
- Supervise assigned Revenue Cycle Leaders at Service Centers and/or client sites.
- Monitor compliance with State and Federal laws and guidelines.
- Identify opportunities for revenue cycle improvement initiatives and partner with Account Executives and client leadership to develop and execute plans.
- University degree.
- Twelve years of relevant experience in a healthcare provider business office environment or an outsourcing company.
- Understanding of Healthcare Revenue Cycle, payer contracts, and regulations affecting reimbursement for healthcare services.
- Prior experience in developing standard operating procedures and training plan execution.
- Accomplished in client relationships and quality service delivery.
- 6-8 years of Hospital Revenue Cycle Management experience/background.
- Ability to effectively communicate at all levels of an organization.
- Master's degree preferred.
- Has held a leadership role (preferably Director) in Revenue Cycle Management or Patient Financial Services.
- Experience leading, engaging global workforce resources.
- Strong Physician and Hospital RCM background with a focus on driving improvements to yield, cash, days, and aging.
- Experience with either major or minor RCM modules within the common EHRs of Epic, Cerner, Meditech, etc.
- Strategic and conceptual thinker and planner.
- Strong verbal and written communication skills, including PowerPoint presentation skills at the corporate level, client 'C' suite or board level.
- Strong problem-solving, marketing analysis, and evaluation skills.
- Innovative, motivated, and able to lead by example.
- Ability to initiate and follow through on projects and work independently with minimal supervision required.
- Proficient in use of Excel, PowerPoint, Outlook, and Word.
- Ability to travel.
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
