Shift Leader

2 days ago


San Antonio, Texas, United States NSM Merchant Full time
Job Summary
As a Shift Leader at NSM Merchant, you will be responsible for supervising shifts and/or work areas in the operation of a Papa John's restaurant to ensure high-quality products and customer service are delivered to ensure restaurant profitability. This role involves the management of operations, including the execution of all Company policies, procedures, programs, and systems. You will ensure compliance with all federal, state, and local laws and ethical business practices.

Key Responsibilities
  • Supervise a restaurant team, maintain adequate shift staffing levels according to projected sales, properly train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, and coach for improved performance.
  • Contribute to sales goals by providing prompt and friendly customer service; building check averages through team member product training and sales execution.
  • Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the PROFIT System. Execute cash management duties. Assist in the management of adequate inventory levels using the company's systems and guidelines to minimize loss.
  • Manage company's assets by ensuring the restaurant is clean, safe, and organized; complies with safety and security standards at all times.

Requirements
  • High School diploma or GED
  • Successful and stable employment history
  • Ability to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise
  • Ability to lead a team during a shift with no supervision
  • Ability to successfully perform the job duties of all positions in the restaurant, including pizza delivery
  • Ability to work with phones, computers, fax machines, and copiers
  • Non-exempt, hourly position
  • Employment is contingent upon satisfactory results of a background check

Work Environment
The team member is required to work in a fast-paced environment, with frequent exposure to noise, heat, and other hazards. The team member must be able to lift and/or move up to 50 pounds and stand for prolonged periods. The team member must also be able to work outdoors in various temperatures and conditions.
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