Technical Support Coordinator
2 months ago
The Commonwealth of Virginia is seeking a highly skilled and detail-oriented Program Support Specialist to provide administrative and programmatic support to the Health Services Unit. This is a critical role that requires strong organizational and communication skills, as well as the ability to maintain confidentiality and handle sensitive information.
Key Responsibilities- Provide administrative support to the Health Services Unit, including updating and maintaining records, files, and automated databases.
- Maintain institutional mental health records in compliance with Institutional Operating Procedures and medical protocols.
- Assist with scheduling mental health and therapy sessions and/or programs for inmates.
- Prepare copies of relevant documentation, maintain files, and answer telephone calls for the Medical Unit.
- Perform other duties as assigned to meet the clinical and administrative needs of the Department.
- Demonstrated ability to research and analyze data in order to reach logical conclusions and prepare routine reports.
- Experience providing customer service and administrative support to include word processing, filing, and other related duties in a professional office setting.
- Administrative experience in a healthcare, criminal justice, court, or law office setting.
- Previous clerical experience in a medical environment.
- Working knowledge of medical terminology and experience with medical records.
- Demonstrated ability to set up and maintain automated and manual filing systems.
- Background Investigation Requirements: All applicants are subject to a background investigation, which may include fingerprint checks, local agency checks, employment verification, and other checks based on the position.
- Drug Testing Requirements: Applicants applying to a designated safety-sensitive position are subject to a pre-employment drug screen.
- Application Requirements: Application and/or résumé for this position are only accepted electronically through the Commonwealth of Virginia's Electronic Recruitment System.
The Commonwealth of Virginia is an equal employment opportunity employer and is committed to supporting workforce diversity, equitable opportunities, and inclusivity. Reasonable accommodations are available upon request.
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Technical Support Supervisor
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