Veterinary Client Liaison

1 week ago


Glen Carbon, Illinois, United States Hawthorne Animal Hospital Full time
{"title": "Veterinary Customer Service Representative", "description": "Job Summary

Hawthorne Animal Hospital is seeking a dedicated and compassionate Veterinary Customer Service Representative to create a positive first impression for our clients. As a key member of our team, you will be responsible for maintaining a "client first" mentality, advocating for clients and patients, and ensuring the smooth flow of our hospital.

Key Responsibilities
  • Schedule appointments and manage client flow
  • Check in clients and patients, and process appointments
  • Answer phone calls, including emergency calls, and provide exceptional customer service
  • Perform various administrative tasks, such as patient rechecks, prescription requests, and online appointment requests
Requirements
  • Available to work 12-hour shifts, including full weekend and holiday availability
  • Working knowledge of a multi-line phone system and general office equipment and software
  • Ability to pass a drug screen
  • Comfortable interacting with clients in person and over the phone
  • Ability to remain calm during emergency client/patient situations
Benefits
  • 401(k) plan
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Employee Pet Wellness Program
  • Referral Program
  • Professional development assistance
", "lang_code": "en-US"}

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