Credit & Collections Specialist

2 weeks ago

Spring, Texas, United States HP Development Company, L.P. Full time
About the Role

We are seeking a highly skilled Credit & Collections Analyst to join our team at HP Development Company, L.P. as a key member of our Finance department.

Key Responsibilities
  • Team Metrics and Performance: Responsible for overseeing and improving overall team metrics and performance.
  • Mentorship and Coaching: Mentor and coach team members to effectively resolve aged issues and complete research on closed items to provide explanations for decision-making and internal/external partner communication.
  • Communication and Partnerships: Ensure the team is effectively communicating with internal and external partners, including Sales, Order Management, BU Finance, Controllership, Credit, Legal, Default and Recovery, Tax, and PMO.
  • Subject Matter Expertise: Serve as a subject matter expert and frontline contact for the manager on team-related issues.
  • Process Optimization: Ensure the team is utilizing the appropriate collections systems and processes at the expected level and provide guidance and coaching to team members on how to utilize these systems to their full potential.
  • Relationship Building: Build and maintain solid relationships and networking with Internal Partners and External Partners.
  • Account Reviews: Conduct regular account reviews with team members to address problematic situations that may lead to undesirable results.
  • Escalation Reviews: Lead escalation reviews and meetings with collectors - internal/external partners.
  • Operational Support: Act as operational backup of the manager.
  • Team Motivation: Develop team motivation and cohesion by proposing and coordinating team activities.
Requirements
  • Education: Four-year or Graduate Degree in Business Administration, Economics, Finance, or any other related discipline or commensurate work experience or demonstrated competence.
  • Experience: 2+ years of work experience, preferably in collection, credit, banking, or a related field.
Desired Skills
  • Communication and Negotiation: Strong written and verbal communication, negotiation, and conflict resolution skills.
  • Leadership and Analytical Skills: Strong leadership, analytical, and influence skills.
  • Problem-Solving Skills: Solid problem-solving skills.
  • Prioritization Skills: Developed prioritization skills.
  • Collection Processes: Advanced understanding of collection processes, financial principles, and channel partners.
  • Dispute Management: Advanced understanding of HP's dispute management process.
  • Financial Concepts: Strong understanding of collection processes and financial concepts.
  • Customer Payment Processes: Strong understanding of customer's internal payment processes.
Compensation and Benefits

The base pay range for this role is $69,600 to $107,150 annually, with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

HP offers a comprehensive benefits package for this position, including:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Long-term/short-term disability insurance
  • Employee assistance program
  • Flexible spending account
  • Life insurance
  • Generous time off policies, including:
    • 4-12 weeks fully paid parental leave based on tenure
    • 11 paid holidays
    • Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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