Customer Service Representative

2 weeks ago


Kansas City, Kansas, United States Emler Swim School Full time

Position Overview: Are you passionate about fostering connections with families and children? As a Front Desk Associate at Emler Swim School, you will be the welcoming face for our clients, guiding them through current enrollments and new registrations for swim lessons. This role is ideal for individuals who excel in building relationships across all age groups and possess excellent communication abilities.

What We Offer: Emler Swim School is committed to the growth of our team members, providing PAID training and numerous professional development opportunities from day one. Our culture values individual contributions and encourages team collaboration.

Compensation and Benefits:

  • Starting hourly wage of $13
  • Potential for rapid pay increases through advancement and training
  • Tuition reimbursement for college students
  • Referral bonuses
  • Opportunities for raises for top performers

Daily Responsibilities:

  • Manage student enrollments, process payments, and handle administrative tasks.
  • Complete training to gain in-depth knowledge of our programs and deliver exceptional service to families.
  • Utilize creative problem-solving skills to address customer inquiries and challenges.
  • Participate in paid training and development sessions.
  • Work a consistent schedule with varied shifts, including evenings and weekends.
  • For those seeking additional hours, preference is given to customer service staff who are cross-trained as swim instructors.
  • Engage in physical activity by standing, moving throughout the facility, and lifting merchandise as required.
  • Applicants must be at least 17 years old.

Benefits of Working with Us:

  • Experience Development: Enhance your customer service skills through professional phone etiquette, email communication, and dynamic in-person interactions.
  • Active Work Environment: Enjoy a role that keeps you moving, interacting with customers throughout our facility.
  • Mental Health Support: Access our complimentary employee wellness program, offering resources for mental, physical, and financial well-being.
  • Mentorship Opportunities: Receive hands-on training alongside experienced mentors, with chances to become a certified mentor and trainer.
  • Community Engagement: Participate in initiatives that extend beyond swim instruction, such as school supply drives and fundraising for swim lesson scholarships.
  • Skill Development: Gain expertise in registration software and enrollment practices while enhancing your technical skills with tools like Google Workspace.

Make a Difference: At Emler Swim School, we are dedicated to preventing childhood drowning. Our mission requires a committed team that genuinely cares for our customers, students, and community. Discover how you can contribute to this important cause.



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