Front Desk Representative

5 days ago


Plant City, Florida, United States TownePlace Suites Plant City Full time
Job Title:

Front Desk Representative

About the Role:

We are seeking a highly skilled Front Desk Representative to join our team at Fairfield Inn & Suites Tampa Riverview. As a key member of our front desk staff, you will be responsible for providing exceptional customer service and ensuring that every guest has an enjoyable stay with us.

About You:

We are looking for someone who is passionate about delivering outstanding service, has excellent communication skills, and is able to work effectively in a fast-paced environment. If you have a minimum of 1 year of experience in customer service and are proficient in computer and keyboard skills, we encourage you to apply.

Responsibilities:
  • Process Guest Check-Ins: Confirm reservations, assign rooms, and issue and activate room keys.
  • Provide Exceptional Service: Answer phones, set wake-up calls, and ensure that guests have everything they need during their stay.
  • Manage Room Assignments: Create, confirm, and make changes to reservations as needed.
Benefits:
  • Competitive Salary: $45,000 - $60,000 per year, depending on experience.
  • Benefits Package: Medical, dental, and vision insurance options, short-term disability, long-term disability, and life insurance plan options, 401(k) retirement plan, and more.
  • Holiday Pay: Enjoy paid time off for holidays and vacation days.

Note: Employment is conditional on successful completion of pre-hire drug and background screening. Naples Hotel Group is an equal opportunity employer committed to diversity and inclusion in the workplace.


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