Hotel Operations Manager

3 weeks ago


Plant City, Florida, United States Hampton Inn Plant City Full time
Job Title: Hotel Operations Manager

We are seeking a highly skilled Hotel Operations Manager to join our team at Hampton Inn Plant City. The successful candidate will be responsible for managing front office operations, including guest check-in and check-out, responding to guest requests and complaints, and ensuring the overall quality of service.

Salary: $55,000 - $65,000 per year

Responsibilities:

  • Manage Front Office Operations: Supervise and coordinate the activities of the front desk staff, ensuring efficient and effective service delivery.
  • Customer Service: Provide exceptional customer service to guests, addressing their needs and resolving any issues that may arise.
  • Inventory Management: Maintain accurate records of hotel inventory, including room occupancy and rates.
  • Staff Management: Recruit, train, and develop a team of front desk staff, ensuring they have the skills and knowledge required to provide excellent service.
  • Communication: Communicate effectively with other departments, including housekeeping and maintenance, to ensure seamless service delivery.

Requirements:

  • Education: Bachelor's degree in hospitality or a related field.
  • Experience: Minimum 2 years' experience in hotel operations, with at least 1 year in a supervisory role.
  • Skills: Excellent communication and interpersonal skills, ability to work under pressure, and proficiency in computer software applications.

About Us:

Hampton Inn Plant City is an equal opportunity employer committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for career advancement.



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