Student Services Specialist Sr.

7 days ago

Glendale, Arizona, United States Maricopa Community College district Full time
Job Summary

The Student Services Specialist Senior in Admissions, Records, and Registration is a key role that supports students, staff, and faculty with complex enrollment-related duties. This position requires a strong understanding of college, state, and federal rules and policies to solve complex enrollment issues, complaints, and troubleshooting of software and equipment utilized in the department.

Key Responsibilities
  • Perform technically complex functions related to admissions, records, and registration, including graduation processing, athletic compliance, 3rd party enrollment, transcript evaluation, special admissions, and National Student Clearinghouse error resolution reports.
  • Monitor quality assurance to ensure accuracy of completed transactions, monitor phone, email, and chat services, and coordinate and maintain admissions, records, and registration reports, spreadsheets, databases, documents, and service account correspondence between students, faculty, and staff.
  • Support the Admissions and Records department by assisting with service to students, project deadlines, and department goals, troubleshooting software, responding to issues and complaints, and updating enrollment records and correcting error reports using the Student Information System.
  • Assist with the department workflow by assigning staff to alternative job functions according to the needs of the business, compiling and preparing data for the supervisor, and performing other duties assigned by the Manager of Admissions and Records.
Requirements
  • An Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
  • Or an equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job.
Preferred Qualifications
  • A Bachelor's degree from a regionally accredited institution.
  • Two or more years of experience working in an Admissions, Records, and Registration office at a postsecondary educational institution.
  • Two years of experience assisting or coordinating the operations of a customer service area providing support in various modalities.
  • Two years of experience researching, interpreting, and implementing federal, state, and institutional rules, regulations, policies, and procedures related to Admissions, Records, and Registration.
  • Two years of experience using, creating, maintaining, and editing Microsoft Excel Spreadsheets and/or Google Sheets and/or other student record databases.
  • Two years of experience providing quality customer service to students, staff, faculty, and community partners.
  • Two years of experience providing one-on-one and group training, including creating and delivering presentations and/or conducting college tours.
Working Conditions
  • MCCCD does not sponsor individuals for any type of work visas.
  • Possession of a valid State of Arizona Class D driver's license is required.
  • May be required to travel or be assigned to all MCCCD locations.
  • May require numerous evenings or weekends.
  • May require prolonged periods of viewing a computer screen.
  • May be required to lift or carry up to 25 lbs.

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