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Student Services Specialist Sr.
2 months ago
The Student Services Specialist Senior in Admissions, Records, and Registration is responsible for supporting students, staff, and faculty with a higher level of technically demanding duties related to Admissions, Records, and Registration.
Key Responsibilities- Admissions and Records Management: Perform a higher level of technically complex functions related to admissions, records, and registration, including graduation processing, athletic compliance, 3rd party enrollment, transcript evaluation, special admissions, and National Student Clearinghouse error resolution reports.
- Quality Assurance: Monitor quality assurance to ensure accuracy of completed transactions, monitor phone, email, and chat services, and coordinate and maintain admissions, records, and registration reports, spreadsheets, databases, documents, and service account correspondence between students, faculty, and staff.
- Customer Service: Supports the Admissions and Records department by assisting with service to students, project deadlines, and department goals, troubleshooting software, responding to issues and complaints, and responsible for updating enrollment records and correcting error reports using the Student Information System.
- Department Workflow: Assist with the department workflow by assigning staff to alternative job functions according to the needs of the business, compiling and preparing data for supervisor, and other duties assigned by the Manager of Admissions and Records.
- Education: Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
- Desired Qualifications: Bachelor's degree from a regionally accredited institution, two or more years of experience working in an Admissions, Records, and Registration office at a postsecondary educational institution, two years of experience assisting or coordinating the operations of a customer service area providing support in various modalities, two years of experience researching, interpreting, and implementing federal, state, and institutional rules, regulations, policies, and procedures related to Admissions, Records, and Registration, and two years of experience using, creating, maintaining, and editing Microsoft Excel Spreadsheets and/or Google Sheets and/or other student record databases.
- Travel: May be required to travel or be assigned to all MCCCD locations.
- Work Schedule: May require numerous evenings or weekends.
- Physical Demands: May be required to lift or carry up to 25 lbs.
Maricopa County Community College District (MCCCD) is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status, age, disability, veteran status, or genetic information.
