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Lead CRM Marketing Strategist

2 months ago


Birmingham Michigan, United States Razorfish Full time
Job Overview

The Lead CRM Marketing Strategist is responsible for crafting comprehensive, data-informed marketing strategies that effectively engage our clients' target demographics. This position entails the daily development of strategic initiatives and the identification of opportunities for direct digital marketing campaigns.

These initiatives will facilitate the entire customer journey:
from initial interest to post-purchase engagement and sustained loyalty.


The ideal candidate will possess a strong background in generating audience insights from proprietary data, managing engagement strategies, and analyzing campaign performance metrics.

They should excel in navigating uncertainty while providing clear direction for cross-functional teams.

Attention to detail is crucial, along with the ability to maintain a broad perspective and a profound understanding of executing consumer engagement strategies through owned channels such as email, push notifications, direct messaging, and more.

Furthermore, familiarity with the paid media landscape and the ability to create cohesive consumer experiences across various platforms (e.g., social media, search, programmatic advertising) is essential.


Key Responsibilities:

Owned Channel Strategy Development:
Formulate recommendations for owned channels, including email, push notifications, and direct messaging, to optimize performance across client sectors, focusing on insight generation, audience targeting, program strategy, creative direction, and performance analytics.

Audience Behavior Analysis:
Cultivate a comprehensive understanding of observable audience behaviors within the first-party customer database, utilizing established models and tools for audience management and development.

Creative Direction:
Create insightful creative briefs that guide and inspire creative teams in producing channel-specific and overall campaign assets.

Performance Analytics:
Collaborate with Data Science and analytics teams to transform performance observations into actionable insights driven by data.

Client Category Immersion:
Acquire an in-depth understanding of the clients' industry and the unique dynamics that influence their business.

Required Skills:
Ability to articulate complex concepts clearly in discussions, presentations, and written communication.

Utilize analytics and industry expertise to derive actionable insights from program and database performance, focusing on key drivers and identifying new growth opportunities.

Self-motivated individual capable of advancing projects with minimal supervision.

Synthesize qualitative and quantitative data from diverse sources to generate insights from the first-party database.

Collaborate effectively across teams in a fast-paced environment.

Familiarity with marketing automation platforms such as Adobe Campaign or Salesforce Marketing Cloud.

Craft insightful creative briefs and oversee the creative process.

Develop and refine presentations to generate enthusiasm and communicate ideas effectively.

Comfortable working in a dynamic and ambiguous environment.