Customer Service Representative

4 weeks ago


Eden, North Carolina, United States Leonlite Full time
Customer Service Associate Job Description

TORCHSTAR CORP is a leading distributor of the lighting industry and a full spectrum illumination solution provider in the U.S. As a provider of customized supply chain solutions, the company serves customers in many B2B and B2C market segments.

Key Responsibilities:
  • Represent the organization and function as a key communicator for the organization's members and providers.
  • Educate and inform customers of products and services.
  • Proactively and reactively seek appropriate solutions to potential and existing service issues.
  • Identify root cause issues and work diligently and cooperatively to minimize or eliminate issues.
Primary Responsibilities:
  1. General office support with a variety of clerical activities and related tasks.
  2. Answer incoming customer inquiries through email and phone calls.
  3. Direct calls and appointments to appropriate staff.
  4. Process outgoing and incoming mail.
  5. Collaborate with management teams to stay updated on new products, services, and policies.
  6. Record customer information within our customer service database.
  7. Engage with clients in a friendly and professional manner while actively listening to their concerns.
  8. Offer support and solutions to customers in accordance with the company's customer service policies.
  9. Other duties as requested.
Required Qualifications:
  1. High School Diploma or GED.
  2. 1-3 years of experience in eCommerce industries.
  3. 1-3 years of warranty processing or claims customer service experience.
  4. 1-3 years of previous customer service experience.
  5. 1 year of authorization/referral processing experience.
  6. PC proficient in a windows environment including Microsoft word, Outlook, and Excel.
  7. Excellent verbal and written communication skills.
  8. Efficiency and organizational skills.
Benefits:
  • Competitive wage.
  • Stable hours.
  • Employee discount.
  • Full-time employees will be eligible for TORCHSTAR's benefits package which includes dental and vision coverage, life insurance, paid time off, paid holidays and a 401(k) plan.


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