Customer Service Representative
4 weeks ago
TORCHSTAR CORP is a leading distributor of the lighting industry and a full spectrum illumination solution provider in the U.S. As a provider of customized supply chain solutions, the company serves customers in many B2B and B2C market segments.
Key Responsibilities:- Represent the organization and function as a key communicator for the organization's members and providers.
- Educate and inform customers of products and services.
- Proactively and reactively seek appropriate solutions to potential and existing service issues.
- Identify root cause issues and work diligently and cooperatively to minimize or eliminate issues.
- General office support with a variety of clerical activities and related tasks.
- Answer incoming customer inquiries through email and phone calls.
- Direct calls and appointments to appropriate staff.
- Process outgoing and incoming mail.
- Collaborate with management teams to stay updated on new products, services, and policies.
- Record customer information within our customer service database.
- Engage with clients in a friendly and professional manner while actively listening to their concerns.
- Offer support and solutions to customers in accordance with the company's customer service policies.
- Other duties as requested.
- High School Diploma or GED.
- 1-3 years of experience in eCommerce industries.
- 1-3 years of warranty processing or claims customer service experience.
- 1-3 years of previous customer service experience.
- 1 year of authorization/referral processing experience.
- PC proficient in a windows environment including Microsoft word, Outlook, and Excel.
- Excellent verbal and written communication skills.
- Efficiency and organizational skills.
- Competitive wage.
- Stable hours.
- Employee discount.
- Full-time employees will be eligible for TORCHSTAR's benefits package which includes dental and vision coverage, life insurance, paid time off, paid holidays and a 401(k) plan.
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