Ticket Sales and Guest Services Representative

4 weeks ago


Eden, Utah, United States Powder Mountain Full time
Job Title: Guest Services and Ticket Sales Representative

Powder Mountain is a year-round resort and real estate development project nestled throughout 10,000 acres in the Wasatch Mountains of Northern Utah. Our mission is to spark wonder by creating a unique place that fuses mountain recreation, art, and meaningful connection.

We are seeking a friendly, polished, and professional Ticket Sales/Guest Service Agent for our 24/25 Winter Season. If you are self-motivated and interested in providing an exceptional experience for our guests, you are a great fit.

Key Responsibilities:
  • Maintain in-depth knowledge of Powder Mountain's season pass and day pass offerings.
  • Have in-depth knowledge of Powder Mountain and Powder Haven's terrain.
  • Welcome guests in a polite and friendly manner, address their concerns, and answer questions.
  • Accurately and efficiently process lift tickets, capture guest data, and provide access.
  • Ability to handle high volumes of customer interaction.
  • Never tell a guest 'I don't know,' always work to find the answer.
  • Perform daily opening and closing procedure on point-of-sale system.
  • Work on a computer with a high degree of accuracy, while maintaining customer contact.
  • Willing to cross-train and work in all areas/locations of Powder Mountain.
  • Maintain a clean workstation and enjoy working in a team.
  • Occasionally clear snow and/or ice from ticket window line.
Requirements:
  • 18 years old or older.
  • Be polished, polite, resourceful, and one-step-ahead of the needs of our guests.
  • Proficient with computers and point-of-sale systems.
  • Be able to multi-task and efficiently handle competing priorities.
  • Cash handling experience.
  • Desire to work at 9,000 ft elevation with exposure to inclement weather.
  • Reliable transportation, or commitment to using UTA.
  • Ability to work weekends, holidays, evenings, on call.
  • Adhere to flexible schedule with early mornings and late departures.


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