Customer Service Representative
2 days ago
Midland Garage Door is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.
Key Responsibilities
Assist customers with quotes, orders, delivery, and troubleshooting any issues
Maintain a professional attitude and relationship with every customer and build a positive rapport with callers
Enter quotes and orders into the system in a timely and accurate manner
Calculate and enter fabrication changes as needed to orders
Request quotes and orders from vendors as needed
File orders, bills of lading, and other office paperwork in a timely and accurate manner
Process RGA's, warranties, and documentation in accordance with company policy
Champion an overall culture of teamwork and cooperation between locations and departments
Provide assistance to internal and external customers with a can-do attitude
Requirements
Professional and courteous demeanor on and off the phone
Ability to create and maintain relationships
High level of attention to detail, organization, and follow-up
Excellent time management skills
Ability to multi-task
Ability to read, and interpret invoices, statements, and job specs.
Ability to perform basic math skills: addition, subtraction, multiplication, and division of whole numbers, fractions, and decimals
Sound judgment, decision-making, and problem-solving skills in all situations
Strong customer focus for both internal and external customers
What We Offer
Competitive pay and benefits
Monday-Friday 8am-5pm position
Opportunity to work in a growing company
Equal Opportunity Employer
Midland Garage Door is an equal opportunity employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status, unfavorable discharge from military service, or any other characteristics protected by federal, state, or local law.
Midland Garage Door will make reasonable accommodations to the known qualifying disabilities of applicants and employees when doing so will not impose an undue hardship. Applicants who believe they may need reasonable accommodation to enable them to participate in the application process should contact Human Resources.
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