Guest Reception Specialist

2 weeks ago


Newport Rhode Island, United States The Vanderbilt Full time
Position Overview

The role of a Guest Reception Specialist is essential in maintaining the inviting ambiance that characterizes our esteemed establishment.

As a vital member of our team, your primary responsibility is to deliver outstanding service, ensuring a delightful experience for our patrons from the moment they arrive until their departure.

Key Responsibilities

- Warmly welcome guests and provide attentive service while managing check-ins and seating arrangements efficiently.

- Handle phone inquiries, manage reservations, and process in-room dining requests while keeping precise records in our reservation systems.

- Collaborate with restaurant and pool staff to optimize guest seating, prevent overbooking, and facilitate a seamless dining experience.

- Assist in preparing station charts, assigning tables, and guiding servers and support staff for optimal table arrangements.

- Uphold cleanliness, sanitation, and organization of the reception area and designated workspaces.

- Monitor and update guest profiles, including VIP arrivals and special requests, utilizing reservation systems.

- Ensure that menus and wine lists are current, clean, and adequately stocked at all times.

- Address guest concerns promptly to guarantee satisfaction.

- Acquaint yourself with all hotel amenities, local attractions, and provide accurate information in response to guest inquiries.

- Work closely with Food and Beverage Management to foster a positive atmosphere within the dining environment.

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