Medical Reception Specialist

2 weeks ago


Grand Island, Nebraska, United States Limitless Male Full time
Job Overview

POSITION TITLE: Medical Reception Specialist

LOCATION: Grand Island, NE

ABOUT LIMITLESS MALE MEDICAL CLINIC:

Limitless Male is a rapidly expanding, innovative, and collaborative organization dedicated to the well-being of both our employees and patients. We strive to create an environment filled with excellence, inspiration, and joy, making a meaningful impact in the lives of our patients. Our commitment to employee satisfaction includes a range of benefits such as health insurance, branded apparel, discounts, and a vibrant workplace culture.

OUR MISSION:

At Limitless Male, we are a dedicated men's health clinic focused on empowering men of all ages to transform their lives. Through various treatments including testosterone replacement, peptides, and wave therapies, we help our patients become better husbands, fathers, and colleagues.

ROLE SUMMARY: The Medical Reception Specialist serves as the welcoming face of our clinic. This role is essential in providing a warm and inviting atmosphere for patients upon their arrival. The primary objective is to enhance clinic operations and patient flow through effective scheduling and communication. The Medical Reception Specialist is responsible for managing appointments, ensuring patients have all necessary information, and coordinating with staff to optimize the patient experience.

WORK SCHEDULE: NO NIGHTS - NO WEEKENDS

KEY RESPONSIBILITIES:

  • Initiate contact with new leads to arrange their initial appointments. Create patient profiles in CRM and EMR systems, providing essential information for their first visit.
  • Welcome patients by name and facilitate their check-in process, assisting new patients with electronic documentation.
  • Maintain a comprehensive understanding of appointment types to ensure accurate scheduling for each patient.
  • Ensure timely rooming of patients by communicating their arrival to the clinical staff.
  • Schedule follow-up appointments as patients conclude their visits, confirming details as necessary.
  • Handle incoming phone calls, providing information or relaying messages to appropriate personnel.
  • Document medication arrivals in the EMR system and assist with inventory management as needed.
  • Monitor unpaid invoices, following up with patients to ensure timely payments.
  • Utilize CRM systems for invoicing, payment processing, and financial reporting.
  • Safeguard the confidentiality and security of all patient information and records.
  • Foster a positive workplace culture and embody the values of Limitless Male.

ADDITIONAL DUTIES:

  • Oversee inventory levels of office supplies and communicate needs to the clinic supervisor.
  • Maintain knowledge of clinic products and services, ensuring effective communication with patients.
  • Prepare clinic rooms for daily operations, ensuring all equipment is ready for use.
  • Assist in following up with patients who have missed appointments.
  • Perform other related tasks as assigned.

QUALIFICATIONS:

  • Proficient in CRM and EMR systems, as well as Microsoft Office Suite.
  • Excellent interpersonal and communication skills.
  • Detail-oriented with the ability to thrive in a dynamic environment.
  • Strong multitasking abilities.

BENEFITS:

At Limitless Male Medical, we believe that a positive work environment enhances our ability to provide exceptional care. We offer:

  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • Paid time off accrual.
  • Health, Vision, and Dental insurance options.
  • Employee recognition and appreciation programs.
  • 401K retirement plan options.
  • Discounts on clinic products and services.

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