Field Service Technician

4 days ago


Syracuse, New York, United States Schneider Packaging Equipment Full time
About the Role

We are seeking a highly skilled and experienced Field Service Technician to join our team at Schneider Packaging Equipment Company, Inc. As a Field Service Technician, you will be responsible for providing top-notch technical support and maintenance services to our customers.

Key Responsibilities
  • Equipment Installation and Maintenance: Install, maintain, and troubleshoot Schneider equipment at customer locations, ensuring optimal performance and efficiency.
  • Technical Support: Provide expert technical support and training to customers on the operation and maintenance of Schneider equipment.
  • Customer Service: Serve as the primary point of contact for customers, ensuring their needs are met and exceeded.
  • Project Management: Manage assigned projects, ensuring schedules and objectives are met, and customer satisfaction is achieved.
  • Documentation and Reporting: Utilize Dynamics 365 Field Service Module to complete daily time entries and provide trip report entries detailing service trip progression and results.
Requirements
  • Education and Experience: Associate's degree in applied technology or completed mechanical/electrical apprenticeship or equivalent experience, with 3+ years of experience in a field service capacity or as a plant maintenance technician.
  • Technical Skills: Strong electrical, mechanical, and programming background, including robotics and PLC ladder logic, with proficiency in MS Office applications.
  • Soft Skills: Excellent communication and organizational skills, with attention to detail, and a strong sense of personal accountability regarding meeting deadlines.
Work Environment

As a Field Service Technician, you will be working in a fast-paced environment, occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate.

About Schneider

Schneider Packaging Equipment Company, Inc. is a leading manufacturer of case packing and robotic palletizing solutions. We design state-of-the-art machinery for customers in various industries, including food and beverage, dairy, pharmaceutical, personal care, plastics, and paper.



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