Client Services Representative: Print Production/Copy Center

1 week ago


Wellesley, Massachusetts, United States Canon Solutions America, Inc. Full time
About the Role

We are seeking a highly skilled and customer-focused Client Services Representative to join our team at Canon Solutions America, Inc. in a Print Production/Copy Center role.

Main Responsibilities:
  • Promptly inform your supervisor of potential problems or customer concerns.
  • Review and respond to management and client requests in a timely and professional manner.
  • Provide exceptional customer service and ensure customer satisfaction.
  • Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
  • Perform a variety of tasks including Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
  • Attend cross-functional trainings to ensure ability to provide coverage when short-staffed.
  • Site responsibility and location of coverage may change based on client and/or division needs.
Key Skills and Qualifications:
  • HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
  • Basic computer skills/technical knowledge.
  • Ability to multitask and prioritize in order to meet deadlines.
  • Good customer service and communication skills.
  • Ability to work with minimal supervision.
  • Ability to work OT as needed.
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
  • May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
  • Ability to lift up to 50lbs.
  • Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.


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