Night Audit Associate

5 days ago


Ann Arbor, Michigan, United States Lodgco Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Night Audit Associate to join our team at the Residence Inn by Marriott - Ann Arbor North. As a key member of our hotel operations team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.

Key Responsibilities
  • Guest Registration and Check-Outs: Process guest arrivals and departures, handle room assignments, and respond to special requests in a timely and professional manner.
  • Hotel Operations Knowledge: Possess a thorough understanding of hotel operations, policies, procedures, and internal rules to ensure efficient and effective service delivery.
  • Cash Handling and Bank Procedures: Accurately handle cash transactions, process payments, and maintain accurate records in accordance with company policies and procedures.
  • Communication and Problem-Solving: Develop strong relationships with guests, respond to their needs, and resolve issues in a professional and courteous manner.
  • Team Collaboration: Work closely with other hotel staff to ensure seamless service delivery and maintain a positive and productive work environment.
Requirements
  • 1-2 Years of Hotel Experience: Previous experience in a hotel or hospitality setting is preferred.
  • Excellent Communication Skills: Possess strong verbal and written communication skills to effectively interact with guests and colleagues.
  • Attention to Detail: Maintain accurate records, handle cash transactions, and ensure a high level of attention to detail in all aspects of the job.
  • Physical Demands: Ability to stand for long periods, walk, kneel, stoop, bend, and lift up to 50 pounds.
Benefits
  • Career Development and Training: Opportunities for growth and development within the company.
  • Paid Time Off: Generous paid time off policy to ensure work-life balance.
  • Travel and Hotel Discounts: Enjoy discounts on travel and hotel stays.
  • 401(k) with Company Match: Participate in a comprehensive retirement savings plan with company match.
  • Bonus Potential: Eligible for bonus opportunities based on individual and team performance.
About Lodgco Hospitality

Lodgco Hospitality, LLC is a multi-brand hospitality company that delivers value, rewards, and a sense of pride to its associates, guests, and investors. We are committed to providing exceptional service and creating memorable experiences for our guests.



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