To-Go Specialist

3 weeks ago


Miami, Florida, United States Jackmont Hospitality Full time

Job Title: To-Go Specialist

Job Summary:

We are seeking a skilled To-Go Specialist to join our team at Jackmont Hospitality. As a To-Go Specialist, you will be responsible for ensuring the delivery of convenience without compromising quality or safety.

Key Responsibilities:

  • Taking orders over the phone and in person, offering to-go beverages to guests who have not ordered one.
  • Preparing orders and organizing them into bags, ensuring everything is included and checking off items as they are placed in bags.
  • Greeting guests or drivers within 30 seconds, cashing out guests, and ensuring their satisfaction.
  • Responsible for accurate cash handling, cashing out guests within 2 minutes of arrival for online or to-go orders.
  • Packing TOGO and delivery orders, confirming orders with guests or drivers, and thanking them for choosing Fridays.
  • Performing side duties, including answering the phone, opening doors, cleaning workstations, expediting orders, and running food.
  • Stocking the TOGO area.

Qualification Requirements:

  • Good verbal communication skills.
  • A high energy level.
  • Excellent customer service skills.
  • Ability to resolve conflicts.
  • Teamwork and professionalism.
  • Must be able to pass a 10-year federal background check (TSA).

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