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Customer Experience Ambassador

2 months ago

Richmond, Virginia, United States Mango Full time
About the Role

We are seeking a highly motivated and personable Guest Services Representative to join our team at Mango Salon. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and building strong relationships with our guests.

Key Responsibilities
  • Guest Interaction: Greet and welcome guests, confirming appointments and services, and ensuring a seamless experience throughout their visit.
  • Service Delivery: Provide personalized service, answering questions, and making recommendations to enhance the guest's experience.
  • Team Collaboration: Work closely with our stylists, estheticians, and other team members to ensure a cohesive and efficient service delivery.
  • Process Knowledge: Learn and maintain knowledge of our salon services, products, and promotions to effectively communicate with guests and meet their needs.
Requirements
  • Personable and Friendly: A passion for serving others and building strong relationships with guests.
  • Accountable and Adaptable: Ability to learn and adapt to our processes, working flexible hours and interacting with other departments as needed.
  • Motivated and Professional: A positive attitude, strong work ethic, and commitment to delivering exceptional service.
About Mango Salon

Mango Salon is a leading hair salon in the Richmond area, committed to providing exceptional service to every guest, every time. We are proud of our strong team culture, which values collaboration, generosity, and opportunity for growth and success.

Why Join Our Team?
  • Competitive Pay and Benefits: We offer a comprehensive benefits package, including competitive pay, profit-sharing retirement plan, and comprehensive benefits.
  • Career-Pathing and Growth Opportunities: We believe in investing in our team members and providing opportunities for growth and advancement.
  • Supportive Team Culture: Our team is supportive, energetic, and collaborative, with a focus on delivering exceptional service and building strong relationships with our guests.