Sales and Service Overnight Professional

4 days ago


Sunnyvale, California, United States 24 Hour Fitness Full time

**Job Summary:**

The Sales & Service Overnight (SSO) is a key member of the Club Operations team, responsible for delivering exceptional service to members and guests. As an overnight shift representative, you will play a critical role in upholding the 24 Hour Fitness Service Commitments, starting with a clean, friendly, well-maintained gym.

**Responsibilities:**

  • Uphold Service Commitments and drive member satisfaction by ensuring members receive a friendly greeting/check-in and prompt attention to their needs.
  • Maintain name relationships with members and serve as a resource for their questions or concerns.
  • Resolving member concerns as they arise and when needed, escalating through the proper management channels.
  • Be present on the club floor and locker rooms, helping keep a clean and safe environment.

**Requirements:**

  • Must have 6-12 months experience in customer service function.
  • Prior overnight shift experience preferred.
  • Experience operating multiple phone lines preferred.

**Salary:** $18.75 per hour



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