Fitness Club Overnight Team Member
1 week ago
The Sales and Service Overnight role is a crucial part of the 24 Hour Fitness team, dedicated to providing an exceptional experience for members and guests. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
This individual will be responsible for maintaining relationships with existing members, greeting them during check-in, resolving concerns, and contributing to a member-centric environment. They will also play a critical role in upholding the 24 Hour Fitness Service Commitments by ensuring members receive a friendly greeting/check-in and prompt attention to their needs.
Additional responsibilities include:
- Maintaining name relationships with members and serving as a resource for their questions or concerns.
- Resolving member concerns as they arise and when needed, escalating through the proper management channels.
- Being present on the club floor and locker rooms, helping keep a clean and safe environment.
- Regularly conducting team cleans and identifying equipment and/or amenities in need of service.
The ideal candidate should have excellent customer service skills, strong organizational abilities, and a keen eye for detail. Prior overnight shift experience is preferred, but not required. This role requires regular standing for up to 8 hours, frequent lifting/moving of up to 45 pounds, and occasional exposure to moving mechanical parts. Compensation: $18.75 per hour.
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