Assistant Service Operations Manager

4 weeks ago

Trussville, Alabama, United States Department for Transport Full time

Job Overview

We acknowledge the obstacles that individuals with protected characteristics may face in the employment landscape and career advancement. Our commitment lies in fostering an inclusive workplace that guarantees equal opportunities. We aim to cultivate a workforce rich in diversity and encourage applications from underrepresented groups, including ethnic minorities, individuals with disabilities, and those with gender diverse identities.

Do you possess exceptional leadership capabilities?

Are you skilled in analyzing and interpreting diverse data sets to guide decision-making processes?

Can you deliver outstanding customer service and cultivate strong relationships with a variety of stakeholders?

If your answer is yes, we would be eager to connect with you.

Role Description

The primary objective of this position is to lead the Group Management Team (GMT), facilitating the operational execution of the DfT Total Facilities Management (TFM) contract through our Service Provider, ensuring optimal value and suitability for our stakeholders and clients across various business units. You will serve as a key escalation point for all contractual, commercial, and regulatory issues arising from the contract while promoting standards, enhancing value, and fostering a positive work culture and relationships with both service users and the Service Provider.

The TFM Head of Group Management will report directly to the Head of Group TFM and will oversee the TFM Commercial and Contractual Assurance Manager and the TFM Health and Safety Compliance Manager, while also supervising the broader GMT.

Key Responsibilities:

Leadership and Management

The incumbent will oversee the daily leadership and management of the GMT, while also supporting and occasionally standing in for the service manager. The role requires fostering a strong, collaborative, and effective working environment among all parties involved in the federated model, including other DfT teams, agencies, and external suppliers. The individual will act as an ambassador for the department, exemplifying our values and behaviors as they promote an effective and compliant TFM model across the estate.

Service Delivery

The individual will collaborate closely with the service provider and designated service managers from business units to ensure that the contract meets performance expectations, driving continuous improvement across the estate. They will be responsible for the contract management plan, ensuring that government functional standards are integrated within it.

Risk Management

The role holder will manage the TFM contract risk register and oversee the NEC early warning/risk reduction process, ensuring that all parties adhere to contractual obligations. They will conduct scenario planning exercises and lead group-wide risk reduction meetings.

Stakeholder Management

The individual will establish and maintain robust relationships with suppliers, business units, and customers. They will serve as the primary escalation point for daily contractual or performance-related issues, inquiries, and disputes. Additionally, they will manage senior stakeholder relationships and lead the monthly TFM Forum.

Contract Management

The role holder will act as the contract manager for the contract management software (CEMAR) and the contract and asset management system (RAMM), ensuring that performance meets customer expectations.

For further details, please refer to the attached Role Profile.

Candidate Profile

To excel in this role, you will possess:

The capability to understand and apply contractual knowledge and best practices to ensure the TFM contract delivers a viable, consistent, and reliable service across a diverse estate of over 850 sites.Extensive experience in providing high-level customer service.The ability to compile, analyze, distill, and interpret a wide array of data, evidence, and opinions to construct a compelling argument for coherent decision-making.

Additional Information:

A minimum of 60% of your working hours should be spent at your primary workplace, although attendance at other locations for official business or detached duty in another DfT workplace will also count towards this requirement.

Occasional travel to other DfT offices and attendance at meetings and visits across the UK may be necessary.

Behaviors

We will evaluate you against these behaviors during the selection process:

Changing and ImprovingSeeing the Big PictureCommunicating and InfluencingWorking Together

Benefits

Being part of our esteemed Civil Service grants you access to a wide array of exceptional benefits. We offer generous annual leave, attractive pension options, flexible working arrangements, inclusive work environments, and much more to support a healthy work/life balance. Discover more about what it means to work at the Department for Transport.

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