Retail Operations Supervisor

4 weeks ago


Trussville, Alabama, United States Dairy Queen Full time
Job Overview

Position: Assistant Store Manager

At Dairy Queen, we are dedicated to crafting memorable experiences for our guests. We seek enthusiastic and motivated individuals who are passionate about the Dairy Queen brand and committed to providing outstanding customer service. As a management professional, you will oversee both dining and kitchen operations while inspiring your team to deliver an exceptional experience for our guests.

Key Responsibilities:

  • Act as a representative of the Dairy Queen brand, maintaining professionalism in all aspects of your role.
  • Warmly greet and welcome guests to the Dairy Queen experience.
  • Aim to surpass guest expectations by providing timely and high-quality service.
  • Achieve or exceed Dairy Queen standards through effective inventory and cash management.
  • Implement PRIDE systems and routines to ensure successful daily operations.
  • Address issues affecting the restaurant's profitability to enhance sales and revenue.
  • Support the General Manager in recruiting, training, mentoring, and developing Shift Leads and Crew Members to cultivate a skilled and efficient team.
  • Foster a positive, safe, clean, and inviting atmosphere for both guests and team members.
  • Effectively resolve guest concerns while adhering to Dairy Queen's service recovery protocols.
  • Collaborate as a team player, maintaining a harmonious relationship with management and colleagues.
  • Assist the General Manager with local marketing initiatives and community engagement efforts.
  • Consistently demonstrate a genuine commitment to excellence.
  • Perform additional duties as assigned by management.

Qualifications:

  • 1-3 years of experience in high-volume restaurant leadership; prior experience in quick service restaurants is highly preferred.
  • High School diploma or equivalent.
  • Proven ability to manage costs effectively.
  • Strong understanding of safe food handling practices.
  • Must be eligible for ServSafe certification.
  • Ability to thrive in high-pressure situations while maintaining a positive demeanor.
  • Capability to stand for extended periods and lift up to 50 pounds.
  • Comfortable working in varying temperature conditions.
  • Highly organized and detail-oriented, with the ability to manage multiple tasks in a fast-paced environment.
  • Exhibit professionalism, good hygiene, and punctuality.
  • Maintain a positive attitude and enjoy your work.


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