Service Advisor

1 week ago


Glen Burnie, Maryland, United States Rivian Full time
About Rivian

Rivian is a pioneering company dedicated to creating a sustainable future through innovative electric vehicles and a commitment to environmental stewardship.

Job Summary

We are seeking a highly skilled Service Advisor to join our team at Rivian. As a Service Advisor, you will play a critical role in delivering exceptional customer experiences at our service locations. You will be responsible for providing technical expertise, resolving customer issues, and collaborating with cross-functional teams to ensure seamless service operations.

Key Responsibilities
  • Provide technical support and guidance to customers, ensuring their vehicles are serviced to the highest standards.
  • Collaborate with Operations, Call Center, Retail, and Marketing teams to ensure effective communication and coordination.
  • Develop and implement training programs to enhance team performance and customer satisfaction.
  • Lead continuous improvement initiatives to optimize service processes and customer experience.
  • Ensure compliance with regulatory requirements and industry standards.
Requirements
  • 3-4 years of experience in a customer-facing role, preferably in a technical or service-oriented environment.
  • Strong technical knowledge and problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • High school diploma or equivalent required; degree or training in team leading/management a plus.
What We Offer

Rivian is committed to creating a positive and inclusive work environment that fosters growth, innovation, and customer satisfaction. As a Service Advisor, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our company.


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