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Automotive Service Consultant
2 months ago
We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at i.g. Burton Auto Group. As a key member of our service department, you will be responsible for providing exceptional service to our customers, ensuring their vehicles are repaired and maintained to the highest standards.
Key Responsibilities- Customer Service: Greet customers promptly and courteously, listening to their needs and concerns, and providing clear and concise explanations of repair requirements.
- Repair Coordination: Communicate effectively with service technicians to ensure accurate and timely repairs, and keep customers informed of progress.
- Estimating and Billing: Provide accurate repair estimates and manage billing processes to ensure customer satisfaction.
- Quality Control: Inspect repair quality and ensure all work is complete to our high standards.
- Customer Follow-up: Follow up with customers to ensure their satisfaction and address any concerns.
- Experience: Previous experience in a service advisor or customer service role in the automotive industry is preferred.
- Communication Skills: Excellent communication and interpersonal skills to effectively interact with customers and service technicians.
- Organizational Skills: Ability to multitask and prioritize tasks to meet deadlines and ensure customer satisfaction.
- Technical Knowledge: Familiarity with automotive repair procedures and industry standards.
- Competitive Compensation: A competitive salary and benefits package, including medical, dental, and vision insurance.
- Opportunities for Advancement: Opportunities for career growth and advancement within our company.
- Collaborative Work Environment: A dynamic and supportive work environment with a team of experienced professionals.
