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Spa Sales and Customer Service Representative

2 months ago

Bedford, New Hampshire, United States Hand & Stone - Bedford NH, Portsmouth NH, and Stoneham MA Full time
Position Overview

We are looking for a dedicated Spa Associate to join our team at Hand & Stone. In this pivotal role, you will ensure that every guest's experience in our spa is exceptional and memorable.

Key Benefits:
  • Performance-based bonuses
  • Comprehensive dental coverage
  • Exclusive employee discounts
  • Flexible working hours
  • Health insurance options
  • Pathways for career growth
  • Vision care plans

Core Responsibilities:
  • Deliver outstanding customer service to all members and guests
  • Warmly welcome and assist guests upon their arrival
  • Manage phone inquiries, schedule appointments, and promote memberships, gift cards, and service upgrades
  • Adhere to proper filing protocols and maintain organized records
  • Advocate for the health and wellness advantages of massage therapy
  • Uphold a professional and tidy workspace and personal appearance
  • Exhibit a positive and energetic demeanor
  • Collaborate effectively as part of a team
  • Carry out additional tasks as needed
What We Offer:
  • Competitive hourly wage with opportunities for commissions and bonuses
  • Flexible scheduling options
  • A safe and professional work environment
  • Employee discount programs
  • Incentives through our employee rewards and referral programs
  • Engaging contests and activities
Qualifications:
  • Impeccable personal presentation and strong verbal and written communication skills
  • Ability to manage high-pressure situations with professionalism while multitasking effectively