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Customer Service Representative

2 months ago

Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our morning shift team, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of service in our fast-paced environment.

Key Responsibilities
  • Customer Service: Create a positive first impression by maintaining a clean and inviting dining area, and providing exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
  • Restaurant Operations: Adhere to all operational standards and guidelines for product preparation, and maintain speed of service targets by working efficiently and meeting customers' needs.
  • Policies & Procedures: Follow all restaurant policies, procedures, and standards, and practice proper hand washing techniques and adhere to sanitation guidelines.
  • Health & Safety: Work in compliance with occupational health and safety legislation, and follow safe work practices and procedures.
Requirements
  • Excellent Customer Service Skills: Provide friendly and welcoming service to customers, and respond to customer inquiries and concerns in a professional and courteous manner.
  • Communication & Interpersonal Skills: Work effectively with colleagues and management to achieve team goals and objectives, and communicate clearly and concisely with customers and colleagues.
  • Attention to Detail: Accurately process orders, and maintain a clean and organized workspace.
  • Physical Demands: Stand for long periods, and frequently reach and manual dexterity.
What We Offer

As a Customer Service Representative with Clark Holdings Inc./Tim Hortons, you will have the opportunity to work in a dynamic and fast-paced environment, and develop your skills and knowledge in customer service, restaurant operations, and health and safety.