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Senior Manager RCM

2 months ago

Asheville, North Carolina, United States Crossroads Full time

Job Summary:

Crossroads is seeking a highly experienced and skilled Senior Manager RCM to lead our Revenue Cycle Management (RCM) department. As a key member of our leadership team, you will be responsible for developing and implementing strategic plans to drive business growth, improve operational efficiency, and enhance patient experience.

Key Responsibilities:

  • Develop and implement strategic plans to align with Crossroads' overall objectives and drive business growth.
  • Lead initiatives to improve RCM processes, enhance efficiency, and leverage the latest technology and best practices.
  • Identify and address areas for improvement within the RCM functions to drive continuous improvement and operational excellence.
  • Collaborate with all Crossroads leadership to enhance efficiency, client experience, and improve firm revenue cycle operations.
  • Audit the work of the RCM functions to ensure accuracy and compliance.
  • Supervise and mentor Managers & Team Leads, fostering a collaborative and high-performance team environment.
  • Assist with the coordination of workflows within the RCM department to ensure timely and accurate processes.
  • Collaborate with Receivables team to manage and report on outstanding CTC AR.
  • Lead projects that require broad conceptual judgment, initiative, and the ability to address and resolve complex billing issues.
  • Serve as the point of escalation for complex billing inquiries and disputes, providing expert guidance and resolution.
  • Assist with the administration of the billing process, including month-end closing procedure.
  • Ensure the timely and accurate distribution of all assigned projects and AR spreadsheets.
  • Supervise the review of all assigned projects and AR spreadsheets for accuracy and completeness.
  • Review various reports to administer deadlines and maintain data integrity, requiring continuous follow-up.
  • Provide assistance with building and maintaining desk level procedures to ensure consistency and accuracy in day-to-day activities.

Requirements:

  • Bachelor's degree in Accounting, Finance, Business Administration, or related field; or a combination of education and equivalent work experience required.
  • Minimum of 7 years of management experience in a related field, with a focus on billing and financial management.
  • Demonstrated leadership experience with a proven track record of driving strategic initiatives and managing high-performance teams in a fast-paced environment.
  • Extensive knowledge of HCPCS, CPT-4 and ICD9-10 coding and/or medical terminology.
  • Full understanding of all CMS guidelines and regulations for claim submission and reimbursement.
  • Proficiency with Microsoft Office Suite Required.
  • In-depth knowledge and understanding of accounting principles in a service organization preferred.

Benefits:

  • Medical, Dental, and Vision Insurance
  • PTO
  • Variety of 401K options including a match program with no vesting period
  • Annual Continuing Education Allowance (in related field)
  • Life Insurance
  • Short/Long Term Disability
  • Paid maternity/paternity leave
  • Mental Health Day
  • Subscription for all employees
  • Crossroads is a STAR (Substance Use Disorder Treatment and Recovery) approved organization.