Sales and Customer Service Representative
5 days ago
We're seeking a talented Sales and Customer Service Associate to join our team at Massage Envy Rio Rancho. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences and promoting our wellness programs.
About the RoleAs a Sales and Customer Service Associate, you'll be responsible for:
- Providing outstanding customer service and ensuring every guest feels valued and understood
- Promoting the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
- Supporting clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
- Helping grow and retain a client base both in-person and through phone/email outreach
At Massage Envy, we're committed to supporting our team members' success and well-being. As a Sales and Customer Service Associate, you'll enjoy:
- Competitive base pay, plus bonuses and commissions
- Matching 401(k) and paid time off for full-time employees
- Employee referral bonus program and Employee Assistance Program
- A flexible schedule for a better work-life balance
- In-depth product and service training
- A free massage, skincare, or stretch service each month
- 40% off all products
To be successful in this role, you'll need:
- A high school diploma (or equivalent) and previous retail or sales experience (preferred)
- Critical thinking skills with excellent math and computer skills and the ability to multitask
- Great people skills and the ability to establish positive relationships with guests
- A general knowledge of massage and skin care services
We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and promoting wellness, we'd love to hear from you.
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