Customer Service Representative

3 days ago


Rio Rancho, New Mexico, United States Ascendion Full time
About Ascendion

We are a full-service digital engineering solutions company that empowers growth and delivers captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients.

Our culture is built on opportunity, inclusion, and a spirit of partnership. We are a community of change makers who are passionate about tech and committed to making a difference.

Job Title: Customer Service Representative

We are seeking motivated, hard-working professionals to join our growing Technical Support team in Rio Rancho, New Mexico. As a Customer Service Representative, you will be responsible for providing technical support over the phone and through online chat to our commercial customers.

Key Responsibilities:

  • Provide exceptional customer service and technical support to our customers
  • Support an advanced ELITE laptop platform
  • Work collaboratively with our team to resolve customer issues
  • Participate in ongoing training and development to enhance technical skills

Requirements:

  • PC Hardware knowledge
  • Strong customer service skills
  • Strong phone support experience
  • Strong computer skills within a Microsoft/Windows environment
  • Desire to work in a team-oriented environment
  • HS Diploma or GED

Benefits:

  • Competitive pay
  • In-depth technical training
  • Excellent culture & environment
  • Strong opportunities for career advancement and development within the technology industry

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about tech and committed to making a difference, we encourage you to apply.



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