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Customer Service Representative

2 months ago

Rio Rancho, New Mexico, United States eTeam Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our eTeam. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving complex issues, and ensuring customer satisfaction.

Key Responsibilities
  • Validate customer entitlement and log cases for routing or dispatching to the proper resources
  • Monitor service events through completion for compliance
  • Manage customer service requests through various access channels
  • Review customer feedback and analyze statistics related to customer access and case management
  • Provide resolution and feedback based on analysis
  • Participate in projects for process or quality improvements
  • Work with escalated customers and recommend actions in post-incident reviews
  • Manage multiple tasks or cases simultaneously with minimal supervision
Requirements
  • High school education or equivalent
  • 3-5 years of general experience or an equivalent combination of experience and college-level education
  • Superior communication skills, both written and verbal
  • Experience in customer-facing roles, either remote or face-to-face
  • Computer proficiency, solving skills, accuracy in data entry, and excellent fluency in the supported language
  • Experience in phone-based remote roles, familiarity with computer technology, time management skills, and ability to mentor and train new agents
What We Offer

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.