Customer Service Representative

6 hours ago


West Lafayette, Indiana, United States Purdue University Full time
{"Job Title": "Customer Service Representative", "Job Summary": "At Purdue University, we're seeking a highly skilled and productive individual to serve as the first point of contact for students, parents, alumni, and campus partners. As a Customer Service Representative, you will be responsible for providing exceptional service, resolving inquiries, and escalating complex issues to ensure seamless communication across the University registrar, Enrollment Management, and advising partners.

Key Responsibilities:

* Provide top-notch customer service, responding to inquiries in-person, online, or phone
* Interpret policies and procedures to resolve inquiries and escalate complex issues
* Collaborate with colleagues to ensure consistent delivery of high-quality service
* Participate in ongoing training and onboarding of student staff

About Us:

Purdue University is a community built on collaboration, with global perspectives, Boilermaker pride, and endless opportunity to live, learn, and grow.

What We're Looking For:

* High School diploma or GED
* Minimum of 3 years of experience in customer service or clerical role
* Excellent customer service, problem-solving, verbal, and written communication skills
* Ability to handle frequent interruptions, balance multiple tasks, and maintain confidentiality
* Strong organizational skills and attention to detail

What We Would Like You to Know:

* All new hires will be expected to follow Protect Purdue
* Purdue University will not sponsor employment authorization for this position
* A background check will be required for employment in this position
* FLSA: Exempt (Not Eligible for Overtime)
* Retirement Eligibility: Defined Contribution Waiting Period
* Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

Career Stream:

Administrative and Operational Support 2
Pay Band S035
Job Code#

Link to Purdue University's Compensation Guidelines:

Who We Are:

Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.

Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply
"}

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