Customer Service Representative
6 hours ago
Key Responsibilities:
* Provide top-notch customer service, responding to inquiries in-person, online, or phone
* Interpret policies and procedures to resolve inquiries and escalate complex issues
* Collaborate with colleagues to ensure consistent delivery of high-quality service
* Participate in ongoing training and onboarding of student staff
About Us:
Purdue University is a community built on collaboration, with global perspectives, Boilermaker pride, and endless opportunity to live, learn, and grow.
What We're Looking For:
* High School diploma or GED
* Minimum of 3 years of experience in customer service or clerical role
* Excellent customer service, problem-solving, verbal, and written communication skills
* Ability to handle frequent interruptions, balance multiple tasks, and maintain confidentiality
* Strong organizational skills and attention to detail
What We Would Like You to Know:
* All new hires will be expected to follow Protect Purdue
* Purdue University will not sponsor employment authorization for this position
* A background check will be required for employment in this position
* FLSA: Exempt (Not Eligible for Overtime)
* Retirement Eligibility: Defined Contribution Waiting Period
* Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days
Career Stream:
Administrative and Operational Support 2
Pay Band S035
Job Code#
Link to Purdue University's Compensation Guidelines:
Who We Are:
Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.
Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply
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