IT Support Specialist
1 week ago
This role serves as the technical liaison between Division staff and Client to ensure Division technical support needs are being met. As a key member of the Business Technology Team, you will be responsible for monitoring Client service desk requests, elevating required service levels, negotiating completion dates, and ensuring follow-through on hardware problems, equipment and software purchases, rollout, inventory maintenance, problem resolution, and coordination of equipment replacement schedules.
Key Responsibilities
• Monitor Client service desk requests and elevate required service levels
• Negotiate completion dates and ensure follow-through on hardware problems, equipment and software purchases, rollout, inventory maintenance, problem resolution, and coordination of equipment replacement schedules
• Take an active role in the department-level Business Technology Team to expand user functionality in alignment with department goals, resolve user-related problems, assist with development of Division solutions, and ensure adequate training for all Division users
Requirements
This position requires strong technical skills, excellent communication and problem-solving abilities, and a proactive approach to ensuring Division technical support needs are being met. If you are a motivated and detail-oriented individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.
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