IT Support Specialist
3 days ago
At HDR, we're committed to creating a welcoming environment where each of us is valued and respected. We believe in fostering a sense of belonging throughout our company and within our communities. Our employee-owners are fully engaged in making a positive impact on the world.
Job SummaryWe're seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you'll play a critical role in providing technical support to our staff, ensuring they have the tools and resources they need to succeed. You'll be responsible for troubleshooting and resolving technical issues, providing training and support for software applications, and collaborating with our IT team to implement new technologies.
Key Responsibilities- Provide technical support to staff, including troubleshooting and resolving technical issues
- Provide training and support for software applications
- Collaborate with the IT team to implement new technologies
- Assist with the inventory management of desktops, laptops, printers, and other personal hardware assets
- Provide local office coordination and communication of technical support topics/issues of interest
- Associate's degree in Computer Science/MIS-related area or equivalent work experience
- A minimum of 1 year of experience in technical support of PC, networks, and servers
- Excellent working knowledge of personal computer and peripherals
- Experience in systems operations and maintenance
- Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server
- Working knowledge of Microsoft Office applications
- Excellent client service, interpersonal, and communication skills
- Knowledge of MicroStation, AutoCAD, ProjectWise, and/or GIS
- This position may include travel
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