User Support Specialist
2 days ago
At Contact Government Services, LLC, we are seeking a highly skilled User Support Specialist to join our team. As a User Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring that their IT systems are running smoothly and efficiently.
Key Responsibilities:- Provide technical support to clients via phone, email, and in-person
- Install and maintain hardware and software systems
- Move and track IT equipment
- Administer user accounts and monitor IT systems
- Diagnose and resolve technical issues in a timely manner
- Experience providing direct end-user support for applications, including telephone support and onsite assistance
- Certification by software providers may be required for certain applications
- Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications
- Hand-on familiarity with network, telecommunications, and operating systems environments
- Prior experience in automated litigation support
- Experience with DOJ office automation environments
- Excellent oral and written communication skills
- Pleasant telephone manners
We offer a comprehensive benefits package, including health, dental, and vision insurance, life insurance, 401k, flexible spending account, and paid time off. Contact Government Services, LLC is an Equal Opportunity Employer and welcomes applicants from diverse backgrounds.
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