Desktop Support Specialist
4 weeks ago
AA2IT is seeking a skilled Desktop Support Technician to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.
Key Responsibilities:- Troubleshoot and resolve hardware and software issues with Dell laptops and desktops
- Provide exceptional customer service to end-users, ensuring their technical needs are met
- Collaborate with management to provide updates on technical issues and resolutions
- Develop and maintain a strong understanding of Dell hardware and software products
- 1.5 years of experience in a technical support role
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Field tech experience with client-facing and executive customer service
- Certifications in A+/Dell/Lenovo and Mac (nice to have)
- Competitive hourly rate of $20-$25
- Opportunity to work with a dynamic and growing company
- Contract-to-hire opportunity with a chance to convert to full-time employment
Worksite Zip Code: 76108
How soon will candidate review and interviews start? ASAP
Do you have upcoming vacations or time out of the office? No
The following is a MUST:
- Field Tech experience client facing/executive customer service
- Troubleshooting and preventative maint of site
- Warranty Dell support
Certification Requirements:
- A+/Dell/Lenovo/nice to have Mac
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