Desktop Support Specialist

4 weeks ago


Arlington, Virginia, United States AA2IT Full time
Job Title: Desktop Support Technician

AA2IT is seeking a skilled Desktop Support Technician to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:
  • Troubleshoot and resolve hardware and software issues with Dell laptops and desktops
  • Provide exceptional customer service to end-users, ensuring their technical needs are met
  • Collaborate with management to provide updates on technical issues and resolutions
  • Develop and maintain a strong understanding of Dell hardware and software products
Requirements:
  • 1.5 years of experience in a technical support role
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Field tech experience with client-facing and executive customer service
  • Certifications in A+/Dell/Lenovo and Mac (nice to have)
What We Offer:
  • Competitive hourly rate of $20-$25
  • Opportunity to work with a dynamic and growing company
  • Contract-to-hire opportunity with a chance to convert to full-time employment

Worksite Zip Code: 76108

How soon will candidate review and interviews start? ASAP

Do you have upcoming vacations or time out of the office? No

The following is a MUST:

  • Field Tech experience client facing/executive customer service
  • Troubleshooting and preventative maint of site
  • Warranty Dell support

Certification Requirements:

  • A+/Dell/Lenovo/nice to have Mac


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