Desktop Support Specialist
1 week ago
As a Desktop Support Specialist at Insight Global, you will provide strategic and operational support to the ITI Technical Operations team. Your responsibilities will include providing software and hardware technical support to the end-user community, involving client installations, day-to-day asset management, vendor warranty repairs, networking, audio visual, and participation in projects to meet local and company-wide initiatives.
Key Responsibilities
- Provide first-level desktop support, including centralized incident, problem, and service request resolution for customers.
- Maintain, analyze, troubleshoot, and repair computer systems and peripherals.
- Represent the interests of our customers by providing support and appropriate escalation to the Tech Ops Lead technician.
- Participate on projects that require Tech Ops involvement.
- Develop technical documentation to add to the department knowledgebase to ensure appropriate knowledge transfer and knowledge sharing.
- Document changes of IT assets such as status and ownership.
Requirements
- Entry-level, 1-3 years' experience with hands-on support.
- Must have or be in the process of obtaining an A+ Windows 11 environment.
- Experienced with Active Directory, hardware, and software support.
- Office Suite knowledge.
- Customer service-focused personality, ability to follow instructions, positive attitude.
- Onsite, hands-on desktop support.
- Basic networking experience.
- Able to lift 50+lbs.
Preferred Qualifications
- Prior experience with ServiceNow.
- Wireless troubleshooting support.
- Remote Support skills.
- Software knowledge.
- Active Directory, ServiceNow, Azure/Entra ID, InTune, Citrix Cloud Monitoring, Citrix One Note, One Drive, Microsoft Teams.
Benefits
- Medical, dental, and vision insurance.
- HSA, FSA, and DCFSA account options.
- 401k retirement account access with employer matching.
- Paid sick leave and/or other paid time off as provided by applicable law.
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