Desktop Support Specialist
3 weeks ago
As a Technical Operations Technician at Insight Global, you will play a critical role in providing strategic and operational support to our ITI (Information Technology Infrastructure) Technical Operations team. Your primary responsibility will be to provide software and hardware technical support to our end-user community, ensuring timely resolution of issues and maintaining strong relationships with IT departments and key customers.
Key Responsibilities:
- Provide first-level desktop support, including centralized incident, problem, and service request resolution for customers.
- Maintain, analyze, troubleshoot, and repair computer systems and peripherals.
- Represent the interests of our customers by providing support and appropriate escalation to the Tech Ops Lead technician.
- Participate on projects that require Tech Ops involvement.
- Develop technical documentation to add to the department knowledgebase to ensure appropriate knowledge transfer and knowledge sharing.
- Document changes of IT assets such as status and ownership.
Requirements:
- Entry-level, 1-3 years' experience with hands-on support.
- Must have or be in the process of obtaining an AWindows 11 environment.
- Experienced with Active Directory.
- Hardware and Software support.
- Office Suite Knowledge.
- Customer service-focused personality, ability to follow instructions, positive attitude.
- Onsite, hands-on desktop support.
- Basic networking experience.
- Travel to a surrounding store or DC as needed (occasionally, project-based work).
- Able to lift 50+lbs.
Preferred Skills:
- Prior experience with ServiceNow.
- Wireless troubleshooting support.
- Remote Support skills.
- Software knowledge of Active Directory, ServiceNow, Azure/Entra ID, InTune, Citrix Cloud Monitoring, Citrix, One Note, One Drive, and Microsoft Teams.
About Insight Global:
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
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