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Customer Success Strategist

2 months ago

New York, New York, United States Jobs for Humanity Full time

About the Opportunity

As a Customer Success Manager at Jobs for Humanity, you will work directly with our customers in your region, to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor.

You will help our customers achieve their business goals by providing expert guidance on how to leverage our platform to drive growth, improve efficiency, and enhance customer engagement.

Key Responsibilities:

  • Develop and execute customized success plans to meet the unique needs of each customer
  • Provide ongoing training and support to ensure customers get the most out of our platform
  • Identify and capitalize on opportunities to upsell and cross-sell our services
  • Collaborate with cross-functional teams to ensure seamless customer onboarding and support
  • Monitor and analyze customer health metrics to proactively address potential issues

Requirements:

  • Proven experience in customer success, account management, or a related field
  • Excellent communication and interpersonal skills
  • Ability to analyze complex customer data and develop actionable insights
  • Strong business acumen and understanding of customer needs
  • Experience working with SaaS platforms and customer success tools

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to make a meaningful impact on our customers' success