Guest Services Coordinator

2 weeks ago


Covington, Kentucky, United States Avanti Sl Full time

Concierge Receptionist

Position Overview:

As the first point of contact for our visitors, you will embody the essence of hospitality at Avanti SL. Your role is crucial in creating a welcoming atmosphere, ensuring that every guest feels valued and appreciated from the moment they arrive.

Key Responsibilities:

  1. Answer incoming calls with professionalism, directing and transferring calls as necessary while ensuring accurate message delivery.
  2. Welcome visitors warmly, guiding them appropriately and managing the sign-in/out process for residents and vendors.
  3. Monitor the community's safety by observing residents and addressing any concerns with management promptly.
  4. Maintain a clean and organized reception area, ensuring that the lobby and common spaces are tidy and inviting.
  5. Support community activities by assisting in the lobby and leading events during quieter times.
  6. Provide administrative support to the Executive Director and Community Relations Director as needed.
  7. Keep an updated resident room roster at the front desk for safety purposes.
  8. Assist various departments with tasks as required.

Qualifications:

The ideal candidate will possess a polished and professional demeanor, with strong communication skills and a pleasant tone of voice. You should have:

  • Excellent interpersonal and organizational abilities.
  • Capability to manage multiple tasks and interruptions effectively.
  • A minimum age of 18 years.
  • The physical ability to lift and carry up to 50 pounds.
  • Basic proficiency in Microsoft Word and Excel.
  • Flexibility to work various shifts, including weekends.

Preferred Experience:

A High School Diploma or GED is preferred, along with at least two years of general office experience, including reception duties. A respect for resident rights and confidentiality, as well as experience working with older adults, is highly valued.



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