Department Manager

4 days ago

Saugus, Massachusetts, United States THE PAPER STORE Full time
Job Summary

We are seeking a highly motivated and experienced Department Manager to join our team at The Paper Store. As a key member of our sales team, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a high level of operational efficiency.

Key Responsibilities
  • Customer Service
    • Provide world-class service to customers by utilizing the G.U.E.S.T. service approach
    • Greet and welcome every customer warmly and with enthusiasm
    • Understand customer needs by asking open-ended questions
    • Explain product features and benefits in relation to the customers' needs by providing in-depth product knowledge
    • Suggest additional items to build onto sales by utilizing effective selling techniques
    • Thank the customer sincerely and invite them to return and shop with us again
  • Team Leadership
    • Be a TPS Brand Ambassador
    • Build customer loyalty by being friendly, attentive and respectful of customers
    • Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
    • Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
    • Professional attire, demeanor, appearance and compliance to company dress code required
  • Operational Efficiency
    • Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business
    • Demonstrate a commitment to training and development utilizing all training resources available
    • Demonstrate initiative to cross train in all departments to support bench strength in department leadership
    • Continually train and coach associates' on merchandising/operational tasks, company expectations, and GUEST service standards
    • Lead and execute completion of company directives within appropriate time frames
  • Store Operations
    • Maintain awareness of all current promotions and process them correctly at the POS
    • Champion new product launches by being the material expert in new product information
    • Ensure all marketing and promotion signage is up to date and placed correctly
    • Ensure all means of communication are acted upon in a timely manner
    • Perform management functions as expected, including opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
    Requirements
    • Previous experience in specialty retail is preferred
    • Demonstrate an ability to multi task while being attentive to customers
    • Ability to adapt to and lead change
    • Proficient in using Microsoft Office and POS Systems
    • Ability to be mobile on the sales floor and/or stock room for extended periods of time
    • Ability to work a flexible schedule to include nights, weekends, and holidays
    • Ability to work well, and be a leader, in a team environment
    • Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
    • Ability to work autonomously while paying strong attention to detail
    • Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
    • Willingness to travel to new store openings, store remodels, etc.

The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.

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