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Retail Operations Supervisor

2 months ago

Natick, Massachusetts, United States CSC Generation Full time


As a leader in the retail sector, CSC Generation provides an extensive array of premium kitchen and dining products, coupled with exceptional culinary education and inspiration.

Our mission is to foster joy through cooking and sharing delightful meals, whether through direct customer engagement, enhancing our digital presence, or supporting essential operational functions.

The Retail Operations Supervisor plays a crucial role in driving the success of our retail locations by motivating customers throughout their culinary experiences.

This position assists a General Manager (GM) or Store Manager (SM) in meeting sales objectives, overseeing store operations, and managing the performance and staffing of all retail personnel.

The Retail Operations Supervisor reports directly to either a General Manager (GM) or Store Manager (SM).

KEY RESPONSIBILITIES:
Upholds and enforces customer service standards among employees.
Fosters an informed and capable workforce by supporting and/or delivering training initiatives for all staff.

Ensures that all company policies and standard operating procedures (SOPs) are effectively communicated, maintained, and adhered to by employees.

Assists the GM or SM in strategically staffing the store based on retail trends and seasonal demands.

Collaborates with a high-performing team to achieve the store's sales targets.
Drives sales initiatives, formulates daily plans, and directs selling activities as the Manager on Duty.
Provides immediate coaching and performance feedback to team members. May assist the GM or SM in conducting formal performance evaluations.
Identifies opportunities to boost retail sales and guides employees in executing sales initiatives.
Takes proactive measures to resolve issues by acting decisively and following up with the GM or SM.

Ensures the accuracy and integrity of employee records, including Time and Attendance data and personal information.

Manages deliveries in accordance with standard operating procedures (SOPs). Oversees inventory management and controls shrinkage and supply costs.
Stays knowledgeable by maintaining product expertise, accessing available training, and seeking additional resources as needed.
Ensures compliance with applicable wage and hour regulations. Accurately tracks hours worked in line with company policy.
Collaborates effectively with the GM or SM, HQ Retail Operations, Human Resources, and other departments as necessary.
Exhibits outstanding verbal and written communication skills with employees, customers, field management, and corporate office.
Additional responsibilities may be assigned by GM or SM.

ESSENTIAL SKILLS:
Ability to communicate effectively and work collaboratively with employees and customers.
Ability to remain stationary for extended periods, up to 3 hours.

Ability to navigate the workplace, coaching and directing employees, assisting customers, and retrieving merchandise.

Ability to perform physical tasks such as reaching, pushing, pulling, bending, stooping, kneeling, and crouching to demonstrate, retrieve, and restock merchandise.

Ability to work a flexible schedule to observe employees and customers at various times throughout the day, week, and year.

Ability to use ladders to access and move merchandise.
Proficient in operating computers, POS systems, keyboards, merchandise scanners, and mice to complete tasks.
Regular and reliable attendance is essential.
Ability to lift and/or move merchandise weighing up to 35 lbs.

EXPERIENCE AND QUALIFICATIONS:
1-2 years of progressively responsible experience in retail management. Previous experience as a Store Floor Lead is preferred.
Proven track record in driving sales and motivating high-performing sales teams.
Experience in training others and holding teams accountable.
Proficient in POS Systems.
Skilled in MS Office Suite (Outlook, Word, and Excel).
Food Handlers Permit or Food Manager Certification may be required.

CSC Generation Core Competencies:

Customer Focus:
You inspire and delight our customers.

Authenticity:
Your communication style is respectful, effective, and sincere.

Sound Judgment:
You effectively blend knowledge, experience, wisdom, and decisive action.

Accountability:
You are committed, responsible, and provide solutions.

Results Orientation:
You meet and exceed goals and expectations.

This job description serves as a summary of the role and is not an exhaustive list of all possible responsibilities, tasks, and duties.

Responsibilities, tasks, and duties may vary from those outlined in this description, and additional duties may be assigned as necessary.

This job description does not constitute an employment agreement or contract. CSC Generation reserves the right to modify this job description at any time without notice.

CSC Generation is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants, and prohibits discrimination and harassment of any kind.

CSC Generation is dedicated to the full inclusion of all qualified individuals. As part of this commitment, reasonable accommodations will be provided for persons with disabilities as needed.