Customer Service Representative
4 days ago
We are seeking a highly skilled and empathetic Customer Service Representative to join our team at NTT DATA Services. As a Workforce Reduction Support Assistant, you will serve as the primary point of contact for our colleagues, providing expert guidance and support to those impacted by workforce reduction.
Key Responsibilities- Respond to a significant volume of calls, providing timely and effective resolution of colleague concerns.
- Provide cross-functional support to other departments as required, leveraging resources to achieve first contact resolution.
- Assess inquiries to effectively resolve issues and concerns, escalating to the appropriate team when necessary.
- Respond to general inquiries related to workforce reduction, escalating concerns where appropriate.
- 2+ years of customer service or call center experience.
- 2+ years of Microsoft Office experience in a working environment.
- Prior mentoring and consulting experience.
- Solid real-time problem-solving and decision-making skills.
NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
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