Customer Experience Coordinator

2 days ago


Bloomfield Hills, Michigan, United States TJ Maxx Full time
Customer Experience Coordinator

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Coordinator. As a key member of our front-of-store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers.

Key Responsibilities:

  • Lead and motivate a team of Associates to provide exceptional customer service and promote loyalty programs
  • Train and coach Associates on personalizing the customer experience and promoting credit and loyalty programs
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates
  • Address customer concerns and issues promptly, ensuring a positive customer experience
  • Communicate effectively with management and Associates when setting and addressing priorities

Requirements:

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail

What We Offer:

  • Competitive hourly rate of $13.00 to $13.50 per hour
  • Opportunities for career growth and development
  • Associate discount and other benefits

About Us:

TJ Maxx is a leading off-price retailer offering a wide range of designer and brand-name merchandise at discounted prices. We're committed to providing an exceptional shopping experience for our customers and a positive work environment for our Associates.



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