Culinary Operations Manager

1 week ago


Palm Beach Gardens, Florida, United States Whole Foods Market - Palm Beach Gardens Full time

Culinary Excellence and Leadership

The Culinary Operations Manager role is a key leadership position in Prepared Foods at Whole Foods Market - Palm Beach Gardens. This individual will drive culinary excellence and hospitality experience on the Retail Floor, focusing on operational SOPs, merchandising standards, in-stock levels, core menu implementations, sales-driving initiatives, promotions, and Prime Deals for Chefs Case, Fresh Pack, Charcuterie, Rotisserie, Food and Soup Bars, and In-Line Service Venues.

Key Responsibilities

  • Drive and elevate culinary operational excellence by promoting a passion for food culture in the front and back of the house.
  • Consistently communicate and model Whole Foods Market vision and goals.
  • Demonstrate advanced product knowledge and awareness of industry trends, products, and innovation.
  • Build a positive work environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Sustain exceptional levels of knowledge and awareness of competitors and industry trends.
  • Develop, mentor, motivate, and train Team Members to sustain high performance and strong retention.
  • Establish standards of service and serve as the voice and face of Prepared Foods.

Food Production and Quality

  • Manage and expedite production within Prepared Foods to ensure quality, presentation, and food safety are maintained daily at the highest levels.
  • Communicate and execute operational and store process SOPs and regional merchandising standards for all culinary programs.
  • Ensure integrity of all menu implementations and planograms.
  • Monitor and maintain in-stock levels and execute all Prime deals, promotions, and sales-driving initiatives.
  • Build strong partnerships and communication with store leadership and team Buyer.
  • Establish ownership of results, organize systematic approaches to work, and efficiently delegate responsibilities.
  • Prioritize production lists for the back of the house.
  • Ensure highest standard levels and conditions for walk-ins.
  • Ensure compliance for all signage and messaging.
  • Oversee Prepared Foods catering order fulfillment.
  • Coordinate Regional culinary tasting events.
  • Participate in inventory as needed.

Hospitality and Service

  • Lead by example in promoting hospitality to all Whole Foods Market guests.
  • Serve as a culinary ambassador and elevate guests' in-store experience.
  • Maintain awareness of customer flows and needs; direct Team Members as necessary to satisfy and delight customers.

Requirements

  • Combined history (minimum 18 months) of professional hospitality/kitchen experience and culinary training.
  • Ability to teach and develop others in a constructive and positive manner.
  • Organized and systematic approach to work and the aptitude to prioritize efficiently and delegate responsibilities.
  • Excellent communication, interpersonal, and motivational skills to build teams and customer relationships.
  • True passion for food.
  • Food safety certification (or commitment to obtain within 6 months).
  • Ability to work a flexible schedule, including nights, weekends, and holidays as required.
  • Strong technology skills: Microsoft Office.
  • Consistent and punctual.

Working Conditions

  • Standing and walking for extended periods of time, up to 8-10 hours.
  • Bending, stooping, twisting, squatting, reaching, climbing; may require use of ladders.
  • Unassisted heavy lifting and/or assisted lifting to 50 pounds.
  • Physical dexterity; repetitive hand and arm motion - single grasping, fine manipulation, pushing, pulling.
  • Exposure to FDA-approved cleaning chemicals.
  • Exposure and work in varying temperatures: 90 degrees F.
  • Ability to work in wet and dry conditions.
  • Ability to use tools and equipment operational machinery.
  • Iteration of duties.
  • Ability to travel for training purposes or other meetings as required.


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