Culinary Operations Manager
1 week ago
Culinary Excellence and Leadership
The Culinary Operations Manager role is a key leadership position in Prepared Foods at Whole Foods Market - Palm Beach Gardens. This individual will drive culinary excellence and hospitality experience on the Retail Floor, focusing on operational SOPs, merchandising standards, in-stock levels, core menu implementations, sales-driving initiatives, promotions, and Prime Deals for Chefs Case, Fresh Pack, Charcuterie, Rotisserie, Food and Soup Bars, and In-Line Service Venues.
Key Responsibilities
- Drive and elevate culinary operational excellence by promoting a passion for food culture in the front and back of the house.
- Consistently communicate and model Whole Foods Market vision and goals.
- Demonstrate advanced product knowledge and awareness of industry trends, products, and innovation.
- Build a positive work environment of outstanding teamwork, mutual respect, and exceptional morale.
- Sustain exceptional levels of knowledge and awareness of competitors and industry trends.
- Develop, mentor, motivate, and train Team Members to sustain high performance and strong retention.
- Establish standards of service and serve as the voice and face of Prepared Foods.
Food Production and Quality
- Manage and expedite production within Prepared Foods to ensure quality, presentation, and food safety are maintained daily at the highest levels.
- Communicate and execute operational and store process SOPs and regional merchandising standards for all culinary programs.
- Ensure integrity of all menu implementations and planograms.
- Monitor and maintain in-stock levels and execute all Prime deals, promotions, and sales-driving initiatives.
- Build strong partnerships and communication with store leadership and team Buyer.
- Establish ownership of results, organize systematic approaches to work, and efficiently delegate responsibilities.
- Prioritize production lists for the back of the house.
- Ensure highest standard levels and conditions for walk-ins.
- Ensure compliance for all signage and messaging.
- Oversee Prepared Foods catering order fulfillment.
- Coordinate Regional culinary tasting events.
- Participate in inventory as needed.
Hospitality and Service
- Lead by example in promoting hospitality to all Whole Foods Market guests.
- Serve as a culinary ambassador and elevate guests' in-store experience.
- Maintain awareness of customer flows and needs; direct Team Members as necessary to satisfy and delight customers.
Requirements
- Combined history (minimum 18 months) of professional hospitality/kitchen experience and culinary training.
- Ability to teach and develop others in a constructive and positive manner.
- Organized and systematic approach to work and the aptitude to prioritize efficiently and delegate responsibilities.
- Excellent communication, interpersonal, and motivational skills to build teams and customer relationships.
- True passion for food.
- Food safety certification (or commitment to obtain within 6 months).
- Ability to work a flexible schedule, including nights, weekends, and holidays as required.
- Strong technology skills: Microsoft Office.
- Consistent and punctual.
Working Conditions
- Standing and walking for extended periods of time, up to 8-10 hours.
- Bending, stooping, twisting, squatting, reaching, climbing; may require use of ladders.
- Unassisted heavy lifting and/or assisted lifting to 50 pounds.
- Physical dexterity; repetitive hand and arm motion - single grasping, fine manipulation, pushing, pulling.
- Exposure to FDA-approved cleaning chemicals.
- Exposure and work in varying temperatures: 90 degrees F.
- Ability to work in wet and dry conditions.
- Ability to use tools and equipment operational machinery.
- Iteration of duties.
- Ability to travel for training purposes or other meetings as required.
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