Bilingual Customer Service Representative

3 days ago


Glen Ellyn, Illinois, United States Caring Network Full time
Job Title: Bilingual Call Center Agent

We are seeking a highly motivated and compassionate Bilingual Call Center Agent to join our team at Caring Network. As a Bilingual Call Center Agent, you will play a vital role in providing exceptional customer service to our clients while upholding the values of our organization.

Job Summary:

The Bilingual Call Center Agent will be responsible for scheduling appointments, answering inbound communications, and utilizing electronic medical records and communication platforms to provide top-notch service to our clients. This role requires strong communication skills, empathy, and the ability to work in a fast-paced environment.

Responsibilities:
  • Answer inbound communications according to Standard Operating Procedures
  • Utilize electronic medical records and communication platforms
  • Listen attentively and set appointments using script
  • Attend to appointment reschedules and reminders
  • Participate in quality assurance process
  • Maintain communication with Telehealth Nurses and in-clinic patient teams
  • Adhere to all policies and procedures as applicable
  • Manage difficult conversations with patients with grace, facilitating favorable outcomes
  • Establish trust as 1st patient crisis intervention
  • Actively pray for patients and team members
  • Learn to communicate Caring Network's mission and identify and celebrate Core Values
  • Seek personal and professional growth and learn to train others in the Call Center Agent role
Qualifications:
  • A committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord and is a participant in a local church
  • Maintains a consistent life-affirming philosophy and would never refer or advise a woman to have an abortion
  • Agree with and be willing to uphold Caring Network's Statements of Faith and Principle and Core Values
  • Enthusiasm for and commitment to the mission and strategy of Caring Network
  • Comfortable with participating in prayer with co-workers
  • Must be willing to participate in Call Center Agent training
  • Sales experience preferred
  • Bilingual in English and Spanish
Benefits:
  • Generous PTO policy including substantial vacation time and sick time
  • 9 paid company holidays PLUS Christmas Break
  • Low to no employee cost for health, dental, and vision insurance; discounted rates for dependents (FT only)
  • Insurance benefits begin the first day of the month following hire date (FT only)
  • 403(b) with company match (FT only)
  • Short-term and Long-Term Disability (FT only)
  • FSA Program (FT only)
  • Caring, Empowering, Mission-Driven Culture

We offer a competitive salary and benefits package, as well as opportunities for growth and development. If you are a motivated and compassionate individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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