Customer Service Director for Complex Solutions

7 days ago


Salt Lake, Utah, United States Thales Full time
About Thales

Thales is a leading provider of innovative solutions that deliver operational advantage at every decisive moment throughout the mission. We design, develop, and produce complex products for land, sea, and air defense systems, as well as navigation and surveillance solutions.

Salary and Benefits

We offer a highly competitive salary of approximately $110,000 per year, plus a comprehensive benefits package that includes elective health and dental plans, retirement savings with company matching, paid holidays, vacation days, and paid sick leave. Our team members also receive company-paid life insurance and opportunities for professional growth and development.

Job Description

The Customer Service Director will manage repair & spares orders, field support, program managed training, and customer depot level spares programs. This role requires strong communication skills to interact with multiple global customers and US government entities. The successful candidate will have experience working within an organization supporting US Federal Government contracts and possess team management skills to create inter-functional cooperation and synergy.

Responsibilities
  • Manage repair & service contracts, generate monthly reports, request invoicing, and manage/evaluate/order stock for customer service programs.
  • Access US Government Systems, understand USG regulations like FAR, DFAR, GFP, and assure performance of the customer service department with focus on working with other internal teams.
  • Participate in Configuration Management weekly change board reviews, generate field service bulletins, review and approve Customer Service sales orders, update Spares and Repair Catalogs and Pricing, and maintain repair configuration management change documents.
  • Prepare revenue reporting, monthly metrics reports, turn-around-time and repair activity reports, monitor customer requisitions for contract repair, and prepare assemblies for shipment.
Qualifications
  • US Person as defined in applicable law.
  • Bachelor's degree in a related field of study with a minimum of 5+ years of relevant work experience or an equivalent combination of education and experience.
  • Experience working within an organization supporting US Federal Government contracts.
  • Possesses team management skills, with the capability to create inter-functional cooperation & synergy.
Requirements
  • Schedule: First Shift, 5/40 or 9/80 work schedules.
  • Travel: Domestic and international travel may be required (approximately 5% or less).

This position requires successfully completing a post-offer background check. Qualified candidates with criminal history will be considered consistent with federal law, state law, and local ordinances.



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