Chief Patient Experience Officer
3 days ago
Career Opportunity: Executive Director, Patient Experience and Operations
CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. We are seeking an experienced Executive Director, Patient Experience and Operations to lead our patient services and operations team.
Key Responsibilities- Develop and execute a comprehensive strategy across patient services, field reimbursement, patient engagement, forecasting, and learning and growth functions aligned with the company's overall objectives.
- Drive initiatives to enhance patient access, adherence, and satisfaction.
- Lead and inspire a high-performing multifunctional team and provide guidance, mentorship, and professional development opportunities to team members.
- Oversee the Learning and Growth function to ensure collaboration across business partners to optimize and drive employee development.
- Responsible for the Promotion Review Committee that produces high-quality promotional materials in a timely and compliant manner.
- Lead and optimize the long-range forecasting and ensure the Forecasting & Performance Analytics team drives effective planning to achieve revenue in excess of $5B.
- Collaborate closely with internal stakeholders, including Marketing, Sales, Medical Affairs, and Market Access, to ensure alignment and integration initiatives with broader commercial strategies.
- Serve as a champion for patients, ensuring their needs and preferences are prioritized in program design and implementation.
- Establish key performance indicators (KPIs) and metrics to assess the impact and effectiveness of patient services initiatives.
- Monitor performance against targets and provide regular reports to senior management.
- Build and maintain relationships with external partners, including patient advocacy organizations, specialty pharmacies, and healthcare providers, to support the delivery of comprehensive patient support services.
- Develop and manage the budget for patient services programs, ensuring optimal resource allocation and cost-effectiveness.
- 15+ years' experience in US commercial pharmaceutical industry with multi-disciplinary commercial leadership roles.
- Experience in leading design and execution of initiatives with cross-functional scope that impact the patient journey and experience required.
- Experience in patient services & reimbursement strongly preferred.
- Experience with pharmaceutical forecasting, commercial learning and growth, and other commercial functions (marketing, market access) desired.
- Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across diverse stakeholders at all levels of the organization.
- Proven leadership capabilities, including the ability to inspire and develop high-performing teams, drive organizational change, and navigate ambiguity in a dynamic business environment.
- Strategic mindset, with the ability to think creatively, anticipate market trends, and develop innovative solutions to drive competitive advantage.
CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas.
We want CSL to reflect the world around us. As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion.
-
King of Prussia, Pennsylvania, United States Tatum by Randstad Full timeJob Title: Chief Operating Officer and Chief Financial OfficerTatum by Randstad is seeking a highly experienced and skilled Chief Operating Officer and Chief Financial Officer to join our leadership team. As a key member of our executive team, you will be responsible for driving operational excellence and ensuring financial sustainability as we continue to...
-
Patient Service Representative-Trainer
4 weeks ago
King of Prussia, Pennsylvania, United States Patient First Full timeJob Summary:The Patient Service Representative-Trainer will be responsible for facilitating the introduction to Front Office classes, maintaining Front Office manuals, and attending quarterly meetings for Front Office trainers. This role will also involve facilitating training and documentation necessary for new trainers, working in the Front Office as...
-
Chief Nursing Officer
2 weeks ago
King of Prussia, Pennsylvania, United States UHS Full timeAbout the RoleAs a key member of the division leadership team, the Chief Nursing Officer - Acute Care Division will be responsible for assessing the status of nursing practice, conducting quality improvement activities, integrating clinical services, and reviewing operating budgets and allocation of staff, resources, and facilities.Key...
-
Survey Party Chief
3 weeks ago
King of Prussia, Pennsylvania, United States Navarro & Wright Consulting Full timeJob Title: Survey Party ChiefNavarro & Wright Consulting is seeking a highly skilled and experienced Survey Party Chief to join our team. As a key member of our survey crew, you will be responsible for planning, directing, and coordinating activities to support a broad range of land surveying and related services for federal, state, and private clients.Key...
-
Chief Compounding Pharmacy Operations Director
3 weeks ago
King of Prussia, Pennsylvania, United States Nucleus Healthcare Full timeChief Compounding Pharmacy OperationsNucleus Healthcare is a pioneering force in pharmaceutical innovation, dedicated to revolutionizing patient outcomes through cutting-edge compounding practices. We are excited to announce the launch of our state-of-the-art compounding pharmacy and are seeking a visionary leader to spearhead our team.Key...
-
Dispensary Associate
1 month ago
King of Prussia, Pennsylvania, United States Trulieve Full timeAbout the RoleWe are seeking a highly skilled and compassionate Dispensary Associate to join our team at Trulieve. As a key member of our retail team, you will play a critical role in providing exceptional customer service and ensuring a positive experience for our patients.Key ResponsibilitiesCustomer Service: Provide empathetic and knowledgeable support to...
-
Chief Financial Officer
2 days ago
King of Prussia, Pennsylvania, United States Montgomery Township Full timeJob Title: Finance Director-TreasurerMontgomery Township, a local government entity in Montgomery County, PA, is seeking a highly skilled Finance Director-Treasurer to oversee all financial operations. This key leadership position is responsible for budgeting, accounting, financial reporting, and supervising the Finance Department.Key...
-
Chief Information Security Officer
4 weeks ago
King of Prussia, Pennsylvania, United States Top Stack Full timeJob SummaryWe are seeking a seasoned IT Security professional to lead our cybersecurity efforts at Top Stack. As a Senior Director of IT Security, Operations, and Risk, you will be responsible for ensuring the security, reliability, and availability of our IT systems and services.Key ResponsibilitiesIT Infrastructure Management: Oversee the management and...
-
Chief Information Technology Officer
4 weeks ago
King of Prussia, Pennsylvania, United States Top Stack Full timeSenior Director of Information TechnologyTop Stack is seeking a seasoned Senior Director of Information Technology to lead our IT Service Operations team, Technical Operations, and Governance/Security operations team. This is a critical role that requires a strategic thinker with a focus on Governance, Risk, and Compliance.Key ResponsibilitiesDevelop and...
-
Patient Services Coordinator
4 weeks ago
King of Prussia, Pennsylvania, United States Main Line Health Full timeMake a Difference in Patient CareWe are seeking a highly skilled and compassionate Patient Service Representative to join our team at Main Line Health. As a key member of our primary care team, you will play a vital role in delivering exceptional patient care and ensuring a positive experience for our patients and families.Key Responsibilities:Provide...
-
Medical Office Coordinator
2 days ago
King of Prussia, Pennsylvania, United States Nemours Full timeAs a Medical Office Coordinator at Nemours, you will be responsible for ensuring the smooth operation of our office systems. This includes appointment scheduling, patient intake, data verification, charge entry, and cash collection. You will also be responsible for statistical tracking, office communications, word processing, and filing of patient...
-
Patient Services Coordinator
2 weeks ago
King of Prussia, Pennsylvania, United States Main Line Health Full timeMake a Difference in Patient CareWe are seeking a highly skilled and compassionate Patient Service Representative to join our team at Main Line Health. As a key member of our primary care team, you will play a vital role in delivering exceptional patient care and service.Key Responsibilities:Provide exceptional patient service and support to patients and...
-
Patient Services Coordinator
3 weeks ago
King of Prussia, Pennsylvania, United States Main Line Health Full timeMake a Difference in Patient CareWe are seeking a highly skilled and compassionate Patient Service Representative to join our team at Main Line Health. As a key member of our primary care team, you will play a vital role in delivering exceptional patient care and service.Key Responsibilities:Provide exceptional patient service and support to patients and...
-
Patient Service Coordinator
8 hours ago
King of Prussia, Pennsylvania, United States Premier Orthopaedics Full timeAbout Premier OrthopaedicsPremier Orthopaedics is a leading orthopedic practice dedicated to delivering exceptional care to patients in the Greater Philadelphia area. With over 50 locations and a team of nearly 1,000 employees, we prioritize collaboration and patient satisfaction.Job SummaryWe are seeking a highly organized and customer-focused Patient...
-
Medical Office Coordinator
1 month ago
King of Prussia, Pennsylvania, United States Nemours Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Nemours. As a key member of our patient services team, you will be responsible for ensuring seamless patient interactions and efficient office operations.Key ResponsibilitiesManage appointment scheduling and patient intake processesVerify...
-
Dermatology Office Coordinator
4 weeks ago
King of Prussia, Pennsylvania, United States Schweiger Dermatology Group Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Patient Coordinator to join our team at Schweiger Dermatology Group. As a Patient Coordinator, you will be responsible for executing all front office duties and providing exceptional support to patients, providers, and support staff.Key ResponsibilitiesHandle all incoming phone calls,...
-
Patient Service Representative
4 weeks ago
King of Prussia, Pennsylvania, United States Main Line Health Full timeMake a Difference in Patient CareWe are seeking a highly skilled and compassionate Patient Service Representative to join our team at Main Line Health. As a key member of our primary and specialty locations in Chester County, you will play a vital role in delivering exceptional patient care and service.Key Responsibilities:Provide exceptional patient service...
-
Patient Access Coordinator
2 weeks ago
King of Prussia, Pennsylvania, United States Ensemble Health Partners Full timeJoin Ensemble Health Partners as a Patient Access SpecialistWe are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Ensemble Health Partners. As a Patient Access Specialist, you will play a critical role in ensuring the smooth and efficient flow of patient information and services.Key Responsibilities:Perform...
-
Patient Access Coordinator
1 day ago
King of Prussia, Pennsylvania, United States Ensemble Health Partners Full timeJob SummaryWe are seeking a highly skilled Patient Access Specialist to join our team at Ensemble Health Partners. As a Patient Access Specialist, you will be responsible for performing admitting duties for all patients admitted for services at the hospital. This includes assigning accurate MRNs, completing medical necessity / compliance checks, providing...
-
Patient Access Coordinator
4 weeks ago
King of Prussia, Pennsylvania, United States Ensemble Health Partners Full timeJob Title: Patient Access SpecialistWe are seeking a highly skilled Patient Access Specialist to join our team at Ensemble Health Partners. As a Patient Access Specialist, you will play a critical role in ensuring the smooth and efficient flow of patients through our healthcare system.Job Summary:The Patient Access Specialist is responsible for performing...